Krina Terminology Guide
This guide defines key terms used consistently across Krina documentation.
Core Concepts
Section titled “Core Concepts”@mention — A reference to a person in Jira, Confluence, or Jira Service Management using the @ symbol (e.g., @Alice). Krina monitors @mentions and classifies them automatically.
Mention — An @mention that Krina has processed. Used interchangeably with “@mention” in this documentation.
Inbox — Your personal Krina action item list showing all @mentions classified and ready for action.
Action Item — A single mention that has been classified by Krina across Action, Urgency, and Impact dimensions.
Classification Terms
Section titled “Classification Terms”Classification — The AI analysis of a mention across three independent dimensions: Action, Urgency, and Impact.
Action — What you need to do with a mention. Seven types: Respond, Review, Approve, Fix, Build, Watch, or Note.
Urgency — How soon the mention needs attention. Four levels: Critical, High, Normal, or Low.
Impact — Who is affected by the mention. Four scopes: Customer, Revenue, Team, or Individual.
Escalation — Automatic increase in urgency as a deadline approaches. An item marked High may escalate to Critical as the due date gets closer.
Follow-Up and Reminder Terms
Section titled “Follow-Up and Reminder Terms”Follow-up — A due date set on a mention to remind you to take action. You can set follow-ups manually or Krina can suggest them (Advanced tier).
Personal Reminder — A reminder you set on an issue or page without waiting for an @mention. Created using the “Track This” button in the Krina panel.
Follow-Up Automation — Advanced tier feature with three modes:
- Off — No automation; you set all follow-up dates manually
- Suggest — Krina suggests follow-up dates based on detected deadlines; you accept or dismiss each one
- Auto-create — Krina automatically creates follow-ups on actionable mentions without your approval
UI and Feature Terms
Section titled “UI and Feature Terms”Krina Panel — The interface showing mentions and tracked items directly in Jira issues and Confluence pages.
Follow-ups View — Tab in the Krina inbox showing all items you’ve marked for follow-up, sorted by date.
Dashboard — Overview of your mention statistics, filtered by Action, Urgency, and Impact.
AI-Glance Summary — A 3–5 word AI-generated summary of a mention appearing on each action item card.
Countdown Label — A text label showing time until a deadline (e.g., “Today,” “Tomorrow,” “In 3 days,” “OVERDUE”).
Escalation Arrow — A small up arrow (↑) next to the urgency badge indicating the urgency was automatically raised as the deadline approached.
Status and Resolution Terms
Section titled “Status and Resolution Terms”Resolved — You have marked a mention as complete and removed it from your inbox. Resolved items are deleted after a 10-second undo window.
Tracked — A personal reminder you’ve set on an issue or page using the “Track This” button.
Muted — A mention from a project or author you’ve chosen to hide from your main inbox view (still visible if you toggle “show muted”).
Settings and Preferences Terms
Section titled “Settings and Preferences Terms”Notification Settings — Controls for how you’re reminded about follow-ups (in-app reminders, native notifications).
Data Retention — How long items stay in your inbox before being automatically removed (default 90 days, adjustable 30–365 days).
Muted Projects — List of Jira projects from which mentions are hidden from your inbox.
Muted Authors — List of people whose mentions are hidden from your inbox.
Data and Privacy Terms
Section titled “Data and Privacy Terms”Mention Data — The comment text, issue/page context, and classification stored when a mention is processed.
Sanitization — Automatic removal of sensitive information (email addresses, phone numbers, API keys, etc.) before comment text is sent to the AI for classification.
PII (Personally Identifiable Information) — Sensitive data like email addresses, phone numbers, credit card numbers, social security numbers that Krina removes before AI analysis.
Forge SQL — Atlassian’s hosted relational database where Krina stores your mention data.
Edition Terms
Section titled “Edition Terms”Standard Edition — The base Krina offering with manual follow-up management ($4–$6 per user/month).
Advanced Edition — Premium Krina tier with AI-powered follow-up automation ($7–$10.50 per user/month).
Jira Seat — A licensed user in your Jira instance. Krina pricing is based on seat count.
Terminology Rules for This Documentation
Section titled “Terminology Rules for This Documentation”Always Use:
Section titled “Always Use:”- @mention (with @ symbol) when referring to the act of mentioning
- Mention when referring to a processed action item
- Follow-up (with hyphen) as a noun or adjective
- Standard Edition and Advanced Edition with capitals
- Krina with capital K
- Jira, Confluence, Jira Service Management with proper capitalization
Avoid:
Section titled “Avoid:”- “Action item” for mentions (use “mention” or “classified mention” instead)
- “User” instead of “you” (use active voice: “You can set a follow-up” not “Users can set follow-ups”)
- “Reminder” alone (specify “follow-up reminder” or “personal reminder”)
- Marketing language (“Krina will learn your patterns” — be specific: “Krina suggests follow-up dates based on detected deadlines”)
Last updated: August 13, 2026
Used in: All Krina documentation articles