Where is my data stored, and how long is it kept?

Your inbox data is stored in Atlassian Forge Storage — Atlassian’s own infrastructure, hosted within the Atlassian cloud. The only data sent outside Atlassian is sanitized comment text sent for AI classification (see AI & Privacy below).

How long items are kept

By default, items are kept for 30 days, after which they’re automatically removed. You can change this in Settings — shorter retention means less stored data; longer retention means more history available to search and filter.

Items you resolve are also cleared automatically rather than kept indefinitely.

Managing storage manually

If you’re approaching your storage limit, AI Mention Triage automatically clears older resolved items first. You can also manage storage yourself from Settings → Data & Storage:

Action	Effect
Clear oldest items	Removes items older than your retention setting
Clear read items	Removes everything you’ve already read
Clear all items	Empties your entire inbox — this cannot be undone

AI & Privacy

Comment text is sanitized before being sent to the AI provider for classification. Emails, phone numbers, credit card numbers, social security numbers, API keys, tokens, IP addresses, account identifiers, and other sensitive values are detected and replaced with placeholder tokens (for example, an email address becomes [EMAIL]) before anything leaves Atlassian’s infrastructure. The original values are never sent to the AI provider and are never written to logs.

See our Privacy Policy and Security page for full details.