How does licensing work for AI Mention Triage?

This article explains how AI Mention Triage’s licensing works across Jira and Confluence. For anything to do with your invoice, payment method, or changing your subscription, that’s handled entirely by the Atlassian Marketplace — see Atlassian’s billing documentation rather than looking for it here.

One license, both products

A single Marketplace license covers AI Mention Triage on both Jira and Confluence. Connecting Confluence after installing in Jira doesn’t create a second charge or require a separate purchase — your existing license already covers it.

Pricing

Pricing is based on your Jira seat count. Confluence connection doesn’t add to the price.

If you see a licensing-related message

AI Mention Triage checks license status against the same installation regardless of which product you’re using it from — so a valid Jira license also covers your Confluence connection. If you see a license-related error after connecting Confluence, it’s worth waiting a couple of minutes for the connection to finish propagating before assuming there’s a billing problem. See Troubleshooting if it doesn’t resolve.

For trial periods, plan changes, or billing history, manage your subscription directly through the Atlassian Marketplace.