How do I install AI Mention Triage?

AI Mention Triage is installed from the Atlassian Marketplace by a Jira administrator. Once installed, it listens for @mentions across Jira, Jira Service Management, and Confluence.

Before you start

You’ll need:

• A Jira Cloud site (required)
• Jira administrator access to install Marketplace apps
• A Confluence Cloud site (recommended, if your team uses Confluence — see step 2 below)

1. Install from the Atlassian Marketplace

Go to the Atlassian Marketplace and search for “AI Mention Triage.” Click “Try it free” or “Buy now,” select your Jira site, review the requested permissions, and click Install. The app installs to Jira automatically — no separate Confluence step is required yet.

2. Connect Confluence

We recommend connecting Confluence during initial setup if your team uses it, so mentions across both products are covered from day one rather than discovering Confluence coverage is missing later:

1. Go to admin.atlassian.com → Apps → Manage apps → Connected apps
2. Find “AI Mention Triage” in the list
3. Click Connect next to Confluence, review the permissions, and click Accept
4. Wait 1–2 minutes for the connection to take effect

If your team doesn’t use Confluence, you can skip this step — Jira and Jira Service Management coverage works fully on its own.

Note: A single license covers both Jira and Confluence — connecting Confluence does not create a second charge. Pricing is based on your Jira seat count only.

3. Open the app

Navigate to AI Mention Triage from the Jira left sidebar, under Apps.

4. Complete onboarding

Click “Get Started” in the welcome screen. No @mentions are processed and no data is stored until this step is completed.

5. You’re set up

Any @mention in Jira, Jira Service Management, or Confluence (once connected) now appears in your inbox, classified automatically across three dimensions — see How Classification Works.

Note: If you see a “License Required” message after connecting Confluence, your Jira license may not be active yet, or the connection may still be propagating. Wait a couple of minutes and refresh — if it persists, see Troubleshooting.